WARRANTY, REPAIRS & RESIZING

WARRANTY

We will cover the cost of reasonable repairs under normal wear due to a manufacturing default for the first three months after purchase. If a piece shows signs of improper care, negligence or accidental damage, there will be a repair fee of R80 for Sterling Silver items and R250 for Gold items – unless upon inspection greater repairs are required. An estimate of the repair will then be given for prior approval by the customer. In the case that a piece requires repair due to negligence, customers will be responsible for return shipping costs. We offer tightening of loose stone settings (in an undamaged ring) at no charge. Please note that we cannot take responsibility for repairs or resizing undertaken by other jewellers – so we strongly recommend to always bring your pieces directly to us.

REPAIRS

Please contact us should you need to have your piece assessed for repairs. Our studio team will assist you with a personalised process to determine cost and time of your repair, which varies case by case.

Adjustable Chains

We do not take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care. The repair fee for a broken chain is R80 for silver and R250 for gold.

Serpent Chain

Please be aware that this piece is extremely delicate and should be worn with the utmost care. Please don’t bend or kink the chain – it likes to lie flat. Due to its delicate nature, we are not liable if the chain gets damaged and cannot repair it thereafter.

Stone Rings

We recommend that rings with stones be checked annually, which is why we offer a free service of inspection of all rings with stone settings. Rings will be checked, settings will be tightened, and missing or loose diamonds will be replaced or reset without cost for up to 1 year post-purchase – as long as it is due to manufacturing defects (as determined by the studio).

If the stone has fallen out due to negligence or accidental damage, the cost of the replacement stone will fall on the customer along with the necessary resetting fee, determined on a case by case basis. All repairs on stone settings after 1 year post-purchase will require a fee for labour and/or material costs.

RING RESIZING

If you get your size wrong, don’t worry. The first resize is free, after which a resizing fee of only R80 for Sterling Silver or R250 for Gold is required. Please read through our online sizing guide before ordering or contact our studio team. They can help you determine your accurate size.